Service Delivery
No matter what size or shape your organization is in, we tailor our System and Services according to your business requirements.
- GET IN TOUCH
1. Scoping
We analyze, work out your requirements and demonstrate, so you can develop a clear undertstanding and discuss deeply about the potential process.
2. Implementation
With agreed project plan and clear deadlines in mind, our team works dedicatedly for seemless data transportation to new systems as well as transformation to new process.
3. Regular Services
Our powerful Process Management portal provides a clear visibility process at great detail, KPIs and status to all stakeholders. Our help desk logs every request received from you and resolve your queries in the minimum time.
1.1 Gathering Requirements
Discussion with your staff to fully understand your requirements. This can be done at your premises or over web meeting.
1.2 Internal Analysis and Design
Our consultants carefully analyze your requirements, demonstrate on how to make process efficient and where to save costs.
1.3 Deliver detailed Demonstration
Promenics will deliver a formal presentation and a report, you will have the benefit to discuss any questions you may have with our consultants.
1.4 Contract
You will have the flexibility to use our report to explore other options or vendors. Once you are satisfied and decide to go with Promenics a formal contract will be signed.
2.1 Data Gathering
Clients can either provide data in the format they are maintaining or We can share templates with client to fill in the data. Promenics team will consolidate & convert data into required format for further process.
2.2 Data Cleansing and Validation
We perform a robust exercise to analyze and validate data. This includes but not limited to checking for duplication, error, format, missing values, matching with source data etc
2.3 System Configurations
It involves 2 steps:
fiber_manual_record Configure Promenics system as
per client’s policies & procedures.
fiber_manual_record Data Entry into the system.
2.4 Parallel Run
For a pre-agreed period Promenics provides services parallel to your existing process, match results, discuss and if required, makes adjustment in the system.
2.5 Go Live
It involves:
fiber_manual_record Create and agree annual timetable for
activities involved.
fiber_manual_record Send Go Live communication to
employee's.
3.1 Our Services
All services are provided as outlined in Responsibility Matrix agreed with client which enlists all service respective activities, steps to perform, responsible, expected dates and related internal controls etc.
3.2 Tasks Tracking
All activities are assigned, updated, monitored, followed-up and appraised with our online Task Manager. Task Manager sends regular alerts and reminders to all stakeholders.
3.3 KPIs
Our online tasks management system monitors KPIs, status of activities, issues, resolutions. We publish a live status online and conduct regular meetings with client for feedback and improvements.
3.4 Account Manager
We assign a Dedicated Account Manager to all our client's who will know every detail of their account and be able to respond directly.
3.5 Support Centre
Our experienced Support Centre Team resolves all queries raised by HR Team, Managers or employee's as per SLAs. Our online Support Centre is equipped with all tools to serve you optimally.
