USA and Canada

Support plan and mode is highly dependent upon combination of System and Services you have choosen.


When you have any questions or issues, a world-class Promenics support team is availiable to help. Our payroll and HR services team is staffed by highly qualified HR and Finance professionals who combines with deep application knowledge with strong domian expertise in HR and accounting. 

Our general Support include following, however at a higher level a particular process or processes completely Outsourced to be managed by Promenics team:
How to use How to use system, how to request for leaves, advances, claim expenses or how to view and search transactions and records.
What is status of my transaction  Any query related to balances appearing in the system e.g; outstanding advances, leaves elapsed, TOIL or any particular earning or dedcution item in your electronic payslip.
How to manage Support to Managers and System Administrators to deal with proxy transactions entered on the behalf of employees, process payments, perform cut-off, upload forex rates, run G.L integration process etc.
Training to new employees Training to new employees according to their roles... Read more....



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